The UK's Competition and Markets Authority (CMA) has identified potential consumer protection law breaches by Ticketmaster during the recent Oasis ticket sales.

Key CMA Findings:

• Ticketmaster allegedly misled fans about "platinum" tickets by increasing prices without clearly explaining these tickets offered no additional benefits over standard tickets in the same areas
• The platform failed to properly inform consumers about two different standing ticket price categories, with cheaper tickets sold first before releasing more expensive ones
• No evidence of Dynamic Pricing being used, contrary to initial speculation

Current Status:

• Ticketmaster has implemented some changes to their ticket sales process
• The CMA deems these changes insufficient
• Ongoing discussions between CMA and Ticketmaster focus on:
  • Improved ticket labeling
  • Enhanced consumer information
  • Additional platform modifications

Ticketmaster's Response:

"At Ticketmaster, we strive to provide the best ticketing platform through a simple, transparent and consumer-friendly experience. We welcome the CMA's input in helping make the industry even better for fans."

The investigation continues as part of broader scrutiny of Ticketmaster's operations, with the platform facing additional challenges including a DOJ antitrust suit in the United States and recent issues with bot-related ticket cancellations for Oasis shows.

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