Ticketmaster Confirms Major Data Breach Affecting North American Customers Weeks After Attack
Ticketmaster has confirmed a significant data breach affecting customers across North America, with notifications being sent weeks after the incident was discovered.
The breach occurred through a compromised third-party cloud database managed by Snowflake, affecting customer information including:
- Email addresses
- Phone numbers
- Personal information
- Encrypted credit/debit card numbers
- Card expiration dates
Ticketmaster logo on blue background
The hack, initially reported on June 18, was traced to a single Belarusian contractor for Snowflake. The hacking group ShinyHunters claims to have obtained a 1.3TB database, affecting 165 companies including Santander, Lending Tree, and Advance Auto Parts alongside Ticketmaster.
In response, Ticketmaster is:
- Working with cybersecurity experts and authorities
- Offering affected customers 12 months of free TransUnion credit monitoring
- Requiring enrollment within 90 days of notification
A lawsuit has been filed by California residents against Live Nation and Ticketmaster, alleging failure to protect customer data. The stolen information was reportedly offered for sale on the dark web for $500,000.
Live Nation has confirmed encountering a "criminal threat actor" attempting to sell Ticketmaster data, and an investigation is ongoing.
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