Area4 Labs and Hearby are developing an AI-powered live event concierge using chat technology to help music fans discover local grassroots music events. Here's how they're making it work:

The Challenge Hearby faced the "Too Much Stuff" problem when helping users find local music events. Traditional search and filter methods proved tedious for users seeking a fun experience. They needed a solution that could understand natural language queries and provide personalized recommendations.

The Solution: A Multi-Layer Approach The team created a sophisticated system combining several technologies:

• BERT NER for understanding user queries
• Specialized models for detecting informal date references
• Vector database for fuzzy search capabilities
• ChatGPT integration for natural language responses
• Data augmentation layer for images and links

How It Works

1. Users can ask natural questions like "What's on in London tonight?" or "Where can I find jazz brunch?"
2. The system processes these queries through multiple layers to understand intent
3. It searches a verified database of events and venues
4. ChatGPT generates human-like responses using only confirmed data
5. The system adds relevant images and links to enhance the response

Key Features

• Context-aware conversations that build over time
• Accurate event and venue information
• Natural language understanding
• Safety guardrails for inappropriate queries
• Focus on local, grassroots music discovery

The platform aims to get music fans "off their sofas and into venues" by making event discovery more accessible and engaging while supporting the grassroots music scene.

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